When will my order ship?
Most orders are processed and shipped within 1–2 business days. During launches, holidays or unusually busy periods, processing may take a little longer. Once your order ships, you'll receive tracking information by email.
Where do you ship?
At this time, Hadley House Collective ships within the United States only. We primarily ship using USPS and UPS.
How do I track my order?
Once your order has been processed and shipped, you’ll receive an email containing tracking information. Please allow a little time for the carrier’s tracking system to update after your shipping confirmation is sent.
What happens if my package is lost or missing?
If your package appears delayed or lost in transit, please contact the carrier using the tracking information provided with your order. If you’re having trouble figuring out what happened, email HadleyHouseCollective@gmail.com and we’ll do what we reasonably can to help. Packages confirmed as delivered to the address provided at checkout cannot be guaranteed for replacement or reimbursement.
Can I return something?
We call it “I’m Yours. No Refunds.” Because many of our finds are one of a kind or available in limited quantities, all Hadley House Collective sales are final. Please review photos, descriptions, measurements and sizing carefully before purchasing. If we made a mistake, you received the wrong item or your item arrives damaged, that’s different — and we’ll make it right.
What if my item arrives damaged or I receive the wrong item?
Every item is inspected before shipping, and we photograph each piece prior to packaging to document its condition. If your item arrives damaged, has a material defect that wasn’t disclosed or you receive the wrong item, email HadleyHouseCollective@gmail.com within 48 hours of delivery with your order number and clear photos of the issue.
What should I know about the product images and how accurately they represent each item?
At Hadley House Collective, we want you to have a clear and accurate representation of every item you purchase. Our listings include photographs showing the actual item being offered for sale, along with detailed descriptions and measurements.
We may also use AI-generated or digitally created lifestyle and model imagery to help demonstrate how an item may look when worn or styled. These images are provided for styling and visual inspiration only and are not intended to replace or serve as an exact representation of the actual item.
Because AI-generated or digitally created imagery may vary in fit, proportion, color, texture, pattern placement, or other details, please refer to the actual product photographs, description, and measurements for the most accurate representation of the item you will receive. If there is any difference between lifestyle or model imagery and the actual product photographs or listing details, the actual product photographs and listing details should be considered the accurate representation of the item being offered for sale.
How do I know what size to order?
Women’s sizing apparently likes to keep all of us guessing — a medium in one brand can fit completely differently from a medium in another. Whenever reliable brand-specific sizing information is available, we’ll provide it on the product page along with measurements or fit notes when helpful. If you’re unsure, ask us before ordering. We’re happy to help.
Can you help me find something specific?
Yes. Tell us what you’re looking for — size, style, occasion, budget or even the thing you’ve been searching for and can’t seem to find. We love a good hunt. Email us or message us through social media and we’ll see what we can find.
Do you offer discounts or a loyalty program?
We don’t currently have a traditional points-based loyalty program. We do have new arrivals, special finds and occasional offers. Join our email list and follow us on social media to stay in the know.
Is shopping on the Hadley House website secure?
Our online store and checkout are powered by Shopify and use established security measures designed to protect payment and personal information. Hadley House Collective does not need to see your full credit card number to process an order through Shopify’s payment system. Depending on the payment methods enabled, customers may also have access to secure digital payment options such as Shop Pay.