Because many Hadley House pieces are one of a kind or available in limited quantities, all sales are final. We don’t accept returns or exchanges for fit, size, color preference, change of mind or other personal preference.

Please review photos, descriptions, sizing and measurements carefully before purchasing, and reach out to us with any questions first — we’re happy to help.

If something’s actually wrong

If an item arrives damaged, has a material defect that wasn’t disclosed, or you received the wrong item, email HadleyHouseCollective@gmail.com within 48 hours of confirmed delivery with:

• Your name

• Order number

• A description of the problem

• Clear photographs

• A photo of the shipping packaging, if it arrived damaged

Every item is inspected before shipment, and we photograph pieces prior to packaging to document their condition. If we determine an item was damaged, defective or sent incorrectly, we’ll work out the right resolution based on the circumstances and availability.

Please don’t send anything back without contacting us first.