Refund policy

I'm Yours. No Refunds.

Because many Hadley House pieces are one of a kind or available in limited quantities, all sales are final. We don't accept returns or exchanges for fit, size, color preference, change of mind, or other personal preference.

Please review photos, descriptions, sizing, and measurements carefully before purchasing. If you have questions about an item before ordering, reach out to us — we're happy to help.

If something's actually wrong

If your item arrives damaged, has a material defect that was not disclosed in the product description, or you receive an incorrect item, email HadleyHouseCollective@gmail.com within 48 hours of confirmed delivery with:

• Name
• Order number
• A description of the problem
• Clear photographs
• A photo of the shipping packaging, if the item arrived damaged

Every item is inspected before shipment, and we photograph pieces prior to packaging to document their condition.

If we determine that an item arrived damaged, has an undisclosed material defect, or was sent incorrectly, Hadley House Collective will determine the appropriate resolution based on the circumstances and item availability. Depending on the situation, this may include a replacement, repair, store credit, or refund.

Please don't send anything back without contacting us first. Items returned without prior authorization may not be accepted.